Student Network Access

Student using computer in room

Arcadia students are able to access the residence hall network through ports provided in rooms and common areas through residence halls. In addition, wireless access to the network is available throughout campus.

Campus Manager Registration System

Information Technology (IT) maintains "Campus Manager", a campus registration system for the residence hall network (ResNet) as well as the wireless network. This system requires students to register their computers before using the Arcadia University's Network or accessing the Internet.

Campus Manager is designed to protect systems on the ResNet against other computers on the network, and to provide students managed network access. Network registration will assist IT in preventing the spread of viruses, better manage network bandwidth, and track down problems as they arise.

Users are required to review and accept the terms and conditions outlined in the ResNet Policy.

Extending the Network Using Devices

Only one computer may be connected to any port in the residence halls. No network devices other than a single computer may be connected to each port unless the device is provided by IT. This includes wireless access points, firewalls routers, or switches of any kind.

If any of these devices, or others similar to these, are found to be in use from your room or port, you will be given a written warning to have the device removed and you will also lose your network access in the room (meaning both ports) for one month. A second violation will result in a loss of network access for four months (the equivalent of one semester). A third violation will result in a loss of network access for 12 months (the equivalent of one year).

Antivirus Software

IT provides free of charge Symantec’s Norton Antivirus to every student who owns a computer and uses the ResNet or wireless network on campus. Every computer running any version of Windows operating system and Mac OSX must have the university’s Symantec Antivirus software installed on it. If you have any other antivirus software on your computer, please remove it before installing the university’s software. The university’s software can be downloaded while registering your PC or an installation disk can be borrowed from the Helpdesk in Boyer Hall, Room 23.

You must first uninstall your current antivirus software before installing Norton antivirus as it is not recommended that you have two separate antivirus software installations on your computer. The antivirus software definitions should be no more than a week old as the antivirus software is ineffective if the virus definitions are not updated at least once a week. The registration page will guide you through the installation process.

If the antivirus software is removed or disabled deliberately, then you will lose your network connection for one month. A second violation will result in a loss of network access for 12 months (the equivalent of one year).

If you are no longer attending the university, it is your responsibility to remove the software from your computer.

Worms, Trojans and Spyware (Anti-Spyware Downloads)

The Symantec version that the University will give you has the capability to detect worms, trojans and spyware; but it would be best to have another software to scan and protect your computers against these threats. You can download for free Microsoft Windows Defender at www.microsoft.com/downloads or Ad-Aware which can be downloaded at www.lavasoft.com.

If you suspect that your computer has a worm, trojan, or spyware program, you will need to scan and remove them. Failure to remove these could result in network problems; and your computer will be quarantined until it is fixed. If you need assistance downloading Anti-Spyware software, you can contact IT User Support Services at 215-572-2898.

Patch Policy

It is recommended that all students who use the school network have their computers updated with the latest services packs and updates required suggested by the Operating System manufacturer (Windows, Mac OS). The patch update process can be automated in most cases. Failure to protect your computer with these updates could result in major problems that could possibly affect the entire network. IT would have no choice but to quarantine your computer from the network until it is fixed.

Computer Problems

IT does not troubleshoot problems on computers or printers owned by students. IT will verify that the network connection to your computer is active, and go over the settings and machine information with you. Technology Student Assistants living in the residence halls are available to assist you with your network issues. Please contact the manufacturer of your computer for any other issues.

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Fall/Spring Hours
Monday – Thursday,
8:30 a.m. – 8 p.m.
Friday, 8:30 a.m. – 5 p.m.
Dilworth Hall (map)
 
Phone Support
215-572-2898
(available 24/7)
  
helpdesk@arcadia.edu

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