One-Stop Shop
Frequently Asked Questions
Where is the One-Stop Shop located? How do I contact the One-Stop Shop?
The One-Stop Shop is located on the ground floor of Taylor Hall. The phone number is 215-517-2339 and the fax number is 215-517-2340. Students may also contact the One-Stop Shop at onestop@arcadia.edu.
What types of services does the One-Stop Shop provide?
The One-Stop Shop assists all undergraduate and graduate students with issues relating to billing, financial aid, and registration, including:
- Filing the Free Application for Federal Student Aid (FAFSA)
- Completing financial aid paperwork
- Exploring alternative sources of funding
- Understanding a student’s One-Stop Shop Account
- Resolving account and/or registration holds
- Preventing obstacles related to these areas
- Refund disbursement to students with credit balances on their accounts
- Account review to make sure students are in good standing
- Assistance with billing questions or difficulties
- Assistance with Meal plan changes
Other types of assistance include:
- Answering questions about Campus Work Study, such as eligibility or job placement
- Accepting payment toward a student’s account
- Assisting students with accessing the Student Information System (IQ Web) to view account balances and other information
- Assisting with free outside scholarship searches
- Providing assistance with resolving issues related to campus administrative services and helping to negotiate solutions
- Assisting students or directing them to the right individual and/or office to help resolve issues
I was awarded a Campus Work Study grant. How can I begin working? What do I have to do?
The first step is to visit the One-Stop Shop to complete the mandatory paperwork. This paperwork includes:
- Application
- W4
- I9 – Along with completing this form, students are asked to provide mandatory documentation such as a passport or driver’s license and Social Security card. Copies of the documents will be accepted.
- LST (Local Services Tax) waiver – Students are exempt from having to pay this tax if they will make less than $12,000 from all of their jobs.
Once a student’s application is received and a job placement is found, the student will receive a placement form in his or her on-campus mailbox if he or she is a resident or at the home address if a commuter. This form will provide the student with the following information:
- Department that assigned to
- Supervisor’s name and extension
- Amount of their Work Study allocation
- The allotted number of hours that a student can work per week
- Hourly pay rate
* Please note that a Work Study placement is not guaranteed, but we do try to place as many students as possible.
I wasn’t awarded a Campus Work Study grant, but I want/need to work on campus. How can I do this?
Students who were not awarded Work Study can submit a letter of appeal to Caron Dessoye in the One-Stop Shop stating why they feel that they should receive a Work Study grant. Sometimes supervisors require their Work Study students to have specific skills. If a supervisor requests that a student work for them who does not have a Campus Work Study grant, supervisors and department chairs can sign off on a waiver form, which will then provide the student with a Work Study allocation. These waivers can be obtained in the One-Stop Shop and must be requested by a supervisor.
I am a Work Study student. Where do I go to get my check? Can I get direct deposit?
Checks are available in the One-Stop Shop as of the 15th of every month during the Fall and Spring semesters. If the 15th falls on a weekend, checks will be available on the Friday before the 15th. During the summer, the pay schedule is biweekly. The pay days vary. For a list of pay dates, please stop by the One-Stop Shop or e-mail Johanna Hibbs at hibbsj@arcadia.edu.
Direct deposit forms are available in the One-Stop Shop.
I want to change my Campus Work Study placement. Can I do this?
Yes. If you are interested in changing your Work Study placement, please contact Caron Dessoye in the One-Stop Shop. Please note that there is often a waiting list of students who still need to be placed. If you give up your placement, a new placement is not guaranteed.
Can I work more hours than what my placement form states?
Students who work more hours than stated on their placement form run the risk of exhausting their Work Study allocation quicker than if they worked the assigned number of hours. Also, Federal guidelines state that students cannot work more than 20 hours each week during the Fall and Spring semesters.
My friend said that I’m not “validated.” What is validation and how can I get the validation stickers?
Validation allows students to charge items to their student account in the book store and to also check books out of the Library. In order to get validated, full-time students need to have a balance below $1,000 on their student account and part-time students need to have a balance below $500 on their student account. Students can get validated in the One-Stop Shop.
I have a “stop” on my student account and I cannot view my grades. How can I get this removed?
The most common types of holds placed on students' accounts are:
- Business Office Hold: A Business Office Hold is placed on a student's account when there is a balance of $1,000 or more for a full time student and $500 or more for a part time student. If there is One-Stop Shop Hold placed on a student’s account, the student will be barred from registering for future semesters, viewing and/or receiving grades, and having transcripts released.
- Official Transcript Hold: An official transcript hold is placed on a student's account when there is a balance of $100 or more for a full time student and $50 or more for a part time student. If this type of hold is assessed, a student will not be allowed to receive an official transcript, but will be able to register for future semesters and view grades on the IQ Web system.
Both a Business Office Hold and an Official Transcript Hold can be cleared from a student’s account by either making payment to satisfy the balance or by making alternate financial arrangements with either his/her Student Account Administrator, the Student Account Collection Administrator, or a counselor at the One-Stop Shop.
I tried to log into my student account, but I can’t. Who can I call about this?
If your username and password are not working, please contact the IT Helpdesk at 215-572-2898.
What is the process for students to make payments to Arcadia?
Students who need to make a payment toward tuition and fee charges may do so in person at the One-Stop Shop, via on-line at www.arcadia.edu/paynow, or by mailing their payment to ATTN: One-Stop Shop, Arcadia University, P.O. Box 8500-52443, Philadelphia, PA 19178-2443.
How can students contact the One-Stop Shop to address their financial questions and issues?
Students may visit the One-Stop Shop, which is located in Taylor Hall, Suite 100 (across from the Registrar), during regular office hours. Please note that these hours may vary during priority registration periods.
Students with billing and related questions and issues may contact contact Denise Barnes at 215-572-2977 or Maureen Kelly at 215-572-2948.
Students may also call the One-Stop Shop number at 215-517-2339, or may e-mail One-Stop Shop related questions to onestop@arcadia.edu.
What is the refund policy if a student withdraws, from either individual classes or entire semester?
Click here for refund information/policies.
How does a student obtain a refund when he/she has a credit balance on his/her account?
Click here for information on how to obtain a refund.
When are invoices sent and when are they due?
Monthly bills are sent out on the 10th day of each month for the previous month's activity or unpaid balances. They are due to be paid the first day of the following month.
How can a student cancel a student loan?
A form must be filled out to cancel a student loan or return loan funds to the bank.
The Cancel Student Loan form is available:
- At the One-Stop Shop
- Online: Loan Cancellation Form. Download and print from your computer (Adobe Acrobat Reader needed.) Fill out and return form to the One-Stop Shop. Please note that this form is also used for Refunds.
The completed form may be submitted:
- At the One-Stop Shop
- By fax: 215-517-2340
