IT Services during COVID-19

March 19, 2020

Dear Arcadia Community,

Successfully navigating the current situation we are facing has forced all of us to function with a great deal of agility and innovation. We appreciate the patience and support extended to the IT team that is working hard to provide you with the best possible support and services.

Like most University faculty and staff, the IT team is working remotely to ensure our health and safety, as well as to reduce the spread of the virus. However, we understand that some services that involve actual hardware or infrastructure will require us to be on campus on a limited basis.  To ensure the safety of all involved, we are offering select on-campus hours for one-on-one meetings, by appointment only. We appreciate your kind consideration for your IT colleagues by following these CDC guidelines.

Help Desk is fully operational and accessible remotely during regular business hours.  On-Campus Help Desk will be open on a limited basis and by appointment for the following services: 

  • Loaner hardware pickup
  • Application installation
  • Hardware issues drop-off and pickup.

To schedule a 30-minute block of time, click here.

Connectivity and access to devices are an issue for some of our students. We have a limited number of loaner devices available that we have provided to students, upon request. We also are compiling a growing list of vendors who are offering free internet service, application access, etc., to support student needs. Please feel free to share the resources on this site with anyone who might benefit from it. We will keep adding to this page, so be sure to bookmark it.

Many faculty and staff have reached out to the IT Help Desk with questions on VPN access.  Most applications we use for our work do not need VPN access. To help you determine which applications need VPN access, we have created a document with tips on working from home. Click here to download it.

If you have any questions, concerns or suggestions, you can reach us at HelpDesk@Arcadia.edu.

Sincerely,

Rashmi Radhakrishnan 
Vice President and CIO
Information Technology 
Arcadia University

 

People Reference: 
Rashmi Radhakrishnan