Fall 2021

Network Updates

WiFi

280 Wireless Access Points were deployed to replace older and less capable APs: Kuch, Boyer, Taylor, Murphy, Health Sciences, Knight, and Heinz buildings.  To report issues or concerns with WiFi coverage in your building/classroom/office, please email the helpdesk@arcadia.edu with additional details on your experience- building, room number, if the device is University-owned or your own.

Building network  

There are over 800 network switches on the Glenside campus that have been overdue for a replacement for a while.  We have undertaken the update of this old equipment in phases.  The first phase of these updates was completed as of August 9, 2021.  The following buildings were updated -  Thomas, Kistler, Oak Summit, Taylor

In addition to these, we are implementing 24*7 network monitoring capabilities as well as WiFi performance monitoring tools to ensure that we improving the uptime and availability of these critical services.

Printing, Scanning and Network Shares

Printing

To ensure that you are able to print to your office printers (will have a Fraser ID sticker with the name of the printer), please make sure your computer is pointed to the right printer.  Please use the Mapping Your Network Printer instructions to easily set that up.  

In preparation for the start of the semester, Fraser will be visiting each device with a Fraser ID and performing preventative maintenance.  Print release stations (Follow me printing) on student printers will be made available by August 26th.
 

Scanning

To ensure proper data security, scanning and storing documents will have to follow the data classification standards.  We have created a separate scan folder for each department.  These are designated for scanning documents from multifunctional printer (MFP) devices.  Data, especially Level 1 Restricted and Level 2 Sensitive data, should not be stored in these folders.  Please move any Level 1 and Level 2 data to the appropriate application or secure storage location.  Once you have copied the files, please remove them from the scan folder within 5 business days.

For detailed instructions on how to scan and store documents, please click here. 

If you have large or specialized scanning or copying needs, Mail and Print is available to assist. You can contact Mailandprint@arcadia.edu with any inquiries. 

Network Shares

Arcadia University Information Technology Offers multiple types of network-based storage, each with a specific purpose and types of data that can and cannot be stored within them.

Home Folder

This is your individual network storage that can be used to backup and store data that is Level 3 Internal and Level 4 Public. Access to this folder is restricted to you and you only; permissions cannot be expanded and this folder is not meant for collaboration. Please use Google applications for collaboration.  If you would like to scan directly into this folder from any of the MFPs, you will need to sign in as yourself using your Arcadia University account. 

Department Share

The department shared folders are provisioned with access granted by each department. For example, if you are a member of the Information Technology team, you will have access to the main Information Technology shared folder. If your department/division has departments within it, you will have access based on your department structure. For example, if you are a member of the Information Technology department and are on the Help Desk team, you will have access to the Help Desk folder within the Information technology department share; you will not have access to the other sub-department shared folders within your department share unless it was specifically assigned with permission from the department head.

If you require modifications to your department shared folder access, a Shared Folder Request Form will need to be submitted. For more information about this procedure, please see the Shared Folder Permissions Request Procedure.

Classroom Updates

To enable All Modes learning,  we have installed rear-wall monitors in most of the non-lab classrooms. This will allow users to pin Zoom attendees or any other material they would like. In addition to the pre-installed camera and microphones, each of these rooms will be getting an additional USB webcam installed (before the start of classes) at the podium so users will have flexibility in choosing in-room camera angles and microphone options.

Please review the All Modes Classroom Technology Reference Guide for help getting started in the classroom as well as troubleshooting. You are encouraged to visit your classroom and login to the podium computer prior to your first class, which may take several minutes (the first time you log in, it may take up to 10 minutes to create your profile on that machine).

In the event you need classroom support while teaching, we have set up a separate number just for classroom technology help.  You can find this phone number on a sticker attached to each podium monitor.  When you call this number, someone from the IT Support team will be there to answer your questions.  Please note that this is for classroom technology issues only (while in class).

Information and data Security

Data Governance Policy

The Data Governance CORE Team has worked hard to craft a new Data Governance Policy. This policy is in the process of being finalized as it is on its way to final review by the Cabinet.

A major part of this policy is a new Data classification structure. Please be on the lookout for resources containing information about how these new Data Classifications impact how we store, transmit, and process University data.

Security Incident Response Plan

We worked closely with our vCISO (virtual Chief Information Security Officer) at GreyCastle Security to build a Security Incident Response Plan. This plan was tailored to Arcadia University and all Security Incident Response Team members completed a training session and immersive tabletop exercises to test the plan in action.

Information Security Training

All faculty and staff will be enrolled in an updated Information Security Awareness campaign this summer using KnowBe4. Additional resources will also be available to help train our community and data security and data handling.  In addition, Information Technology is partnering with the Training Committee to provide more training and awareness resources on this topic.

Digital Learning Services

Digital Learning Services supports faculty and staff in All Modes teaching and learning. Support opportunities include workshops and personalized consultation sessions with an instructional designer/technologist that focuses on engaging tools and resources. View the resources below for more information and support options.   

  • Instructor Toolkit

  • All Modes Instructor Information 

Enterprise Applications

Enterprise Applications supports many of the software applications that are used throughout the University such as our student information system, PowerCampus, and many others.

 Citrix

Citrix is used to access key applications such as PowerCampus, PowerFAIDS, Great Plains, Management Reporter, and Titanium Schedule.  Citrix can be accessed through the Citrix Workspace desktop application for Windows and Mac.  It can also be accessed through the Citrix Gateway

 Management Reporter

Management Reporter is a Microsoft Dynamics application used for financial reporting.  Access has been moved from local desktops to Citrix as described above.

 Nolij

Nolij was an Enterprise Content Management application that has been used by the University to store important documents such as high school transcripts, contracts, financial statements, and Human Resources documentation.  The application is no longer available.  IT has access to all of the documents that were stored in Nolij.  If you require access to the document contact the helpdesk with a description of what you need including such information as PowerCampus ID, Journal Entry #, or Vendor #.