Zoom Online Meeting Tool - Evaluation Process

At the recommendation of the ATS Advisory Committee, Zoom has been selected to replace both BlueJeans and Blackboard Collaborate.  Zoom has been determined to meet all of the identified requirements of Arcadia University for online video conferencing and online synchronous classroom use. Arcadia will transition to Zoom over the 2019 summer. 

Zoom Deployment and Integration

  • Zoom is accessible through SSO (single sign on) using Arcadia login credentials arcadia.zoom.us
  • Zoom is integrated within Canvas (Enable Zoom in the Settings > Navigation of each course)
  • Enable the Google Chrome extension for integration with Google calendar
  • Support - Phone, chat and email tickets 
  • Training - Live and recorded session, short videos, and tutorial guides

Evaluation Details

The ATS Advisory Committee was charged with the evaluation of the video conferencing tools, Blue Jeans and Blackboard Collaborate, as we approach the end of both contracts in the summer of 2019.  A subcommittee of the ATS Advisory Committee was formed to evaluate replacement options.  After compiling a list of requirements based on campus community feedback (online surveys) and input from Arcadia power users of BlueJeans and Blackboard Collaborate, the subcommittee had discussions with the following companies and participated in demos of their products; Zoom, GoToMeeting/Webinar, and Adobe Connect.  

After participating in the demos, the consensus of the ATS Advisory Sub-committee, was to move forward with a pilot of Zoom.  The subcommittee determined that Zoom is the product that met all of the needs for replacing both BlueJeans and Blackboard Collaborate without the need for any third party integrations with Google Calendar or Canvas. GoToMeeting/Webinar and Adobe Connect both had a lot of features and options, but could be difficult for the campus community to implement and may also be under utilized by the majority of users. 

Pilot Details

The data gathered from the pilot (conducted March 5, 2019 to April 5, 2019) was very clear with over 90% satisfaction with Zoom.  The Zoom pilot and evaluation included over 24 users from various departments, both faculty and staff, who evaluated it for online meetings as well as class meetings/online meetings with students.  All piloting users were required to fill out an evaluation which the ATS Advisory subcommittee used to make their decision and recommendation.