What should I do if my KnightCard is lost or stolen?
To report a lost or stolen KnightCard, call 215-517-2339 or email firstname.lastname@example.org. In the future, you can also log in to your GET account and freeze your card. If someone returns your KnightCard, simply bring a picture ID with you to the One-Stop Shop to retrieve your card.
What do I do if my card is lost or stolen after business hours?
Call Public Safety at 215-572-2999
Will I be charged for a replacement card?
If your KnightCard is damaged, broken, lost, or stolen, the replacement fee is $15. Payments can be made in the One-Stop Shop. If you are abroad or unable to make the payment in person, you can pay online through self service or send a check to:
Taylor Hall, Suite 100
450 S. Easton Road
Glenside, PA 19038
Please make the check payable to Arcadia University. If you have further questions, please contact the One-Stop Shop by phone at 215-517-2339 or email at email@example.com.
There is no cost for reprinting a card due to a name change (i.e. marriage, divorce). The old KnightCard must be turned in to the One-Stop Shop before a replacement can be reprinted.
If a name is printed incorrectly, no charge will be issued for a replacement.
Please note: If your KnightCard is replaced due to any of the circumstances above, the original KnightCard will be deactivated and cannot be reactivated, should you find it.
What happens if I'm abroad for the semester?
Your card will not be deactivated.
What happens if I graduate or am no longer at Arcadia University?
Your KnightCard will not deactivate immediately. Instead, the card will remain active for 60 days after the end of your last class. This will enable you to use Arcadia University facilities to finish extended class projects, etc.
Your Arcadia University ID number will appear on the face of your KnightCard, but no personal information will be encoded electronically on your card. Your Arcadia University ID number is used for internal purposes, including student and/or personnel services where access to your records is required. The number will not be provided to outside entities without the cardholder's prior consent.
Does the One-Stop Shop keep the digitized photos on file?
Yes, the One-Stop Shop stores digitized photos in the KnightCard database. This allows for instant card replacement. The photo also allows us to identify persons requesting replacement cards.
Can I still make purchases on campus by charging to my student account?
Yes, during the Fall 2018 semester.
What do I do if I think someone else has charged to my account?
Contact the One-Stop Shop and ask for the charges to be reviewed.