Information Technology

Our Mission

Information Technology (IT) serves the needs of the entire Arcadia University community, both domestic and abroad, providing the best in information technology. Our services are constantly being evaluated and expanded as our support model is expanding in alignment with Arcadia University’s mission and the direction of technology. We are continually review our service delivery model to ensure we provide value-added services to Arcadian’s across the globe.

IT is responsible for the planning and implementation of information resources, technologies and services that enable and contribute directly to university’s strategic directions. Additionally, IT maintains and provides support for infrastructure and network services, desktop support, software and web-based applications, and help desk.

IT enables all aspects of a student's access to information by maintaining campus and library computer labs, offering high-speed Internet service, campus wireless network, email accounts, campus portal, instructional technology tools, and access to online services.

IT Strategic Plan

Services for the Campus

Email

All Arcadia students are provided with an Arcadia University Google Apps/Gmail account. The email account is accessible from both on and off-campus from any standard Web browser. Instructions for configuring and using Google Apps/Gmail are found under the Technology tab on MyArcadia.

Academic Technology Services

Arcadia University implements many innovative digital tools for both the Arcadia classroom as well as for staff. Some of these instruments include BlueJeans, Panopto, and ExamSoft. For introductory as well as troubleshooting information, please visit the Academic Technology Services website.

Starting in Spring 2017, Arcadia will switch to the new learning management system, Canvas by Instructure. Until that time, Arcadia University will still be using the Blackboard learning management system. For questions regarding Canvas implementation, as well introduction information, please visit the Academic Technology Services website.

Self-Service

Self-Service gives registered students online access to academic plans, account information, current balance, grades, online registration, and unofficial transcript.

This system allows students to check grades or register online and avoid the lines at the Registrar’s office. Students can also check their balance prior to registration to make sure their account is in good standing and avoid any holds barring registering or viewing grades.

Access Self-Service at http://selfservice.arcadia.edu or through the link on MyArcadia's homepage. Contact the Help Desk at 215-572-2898 or helpdesk@arcadia.edu with questions or access issues.

Help Desk

The Help Desk serves the Arcadia community by providing assistance with technology-related issues and questions. We do not perform maintenance on student-owned personal computers or peripherals. However, we will do basic troubleshooting on student computers so that students can access Arcadia University technology services.

Our support hours are Monday-Thursday, 8:30 a.m. to 8 p.m; Friday, 8:30 a.m. to 5 p.m during Fall and Spring semesters. Contact us at 215-572-2898 or by e-mail: helpdesk@arcadia.edu. Help Desk support is also provided after hours on an on-call basis only using the phone number above.

Print Management Control System

Print Management began testing during the Spring 2016 semester. This test period allows IT to collect data on printer usage across campus. There are currently no charges for printing. The test will run until the end of the Spring 2017 semester.

During this test period, all students will receive a $15 credit for printing. This amount will cover 250 single sided grayscale pages. Color pages will cost a bit more, and double-sided printing will be discounted. For the test period, students may print more than their quota without additional charge. Do not be alarmed if your account goes into the negative. You will not be charged for this usage. 

Information Technology and the Provost's Office are working together to create a chargeback model that is fair and equitable to all users. The purpose of print management is to curb wasteful printing, and reduce our communities overall impact on our environment.

You are able to view how much you are printing by going to the Papercut website from any university computer. There you'll see your balance and any print jobs that you initiated. You can also check your balance from any lab computer on campus via the Papercut software client. If you exceed your $15 quota during this test, you will not be charged. More details on print quotas will be released after our test period.

Security Awareness

Information Technology strives to educate the Arcadia community about online security and privacy issues. Under the MyArcadia Technology tab, information is posted on spyware, phishing, virus threats, firewalls, identity and password protection and Spam. Links to security videos and online resources are also available. NOTE: Arcadia personnel WILL NEVER ask you for your password.