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Monday-Thursday: 8:30am to 5pm (By Appointment)
Friday: 8:30am to 4:40pm (By Appointment)
Saturday and Sunday: Phone Support Only
The IT Help Desk will be open during the Spring Semester by appointment only. This is being done to ensure the safety and wellbeing for both you and our staff as we work to mitigate the spread of COVID-19.
These appointments should be reserved for hardware issues which include: Malfunctioning Arcadia Owned Equipment (We do not repair personal computers) Pickup or Drop Off of Equipment
Submit a Help Desk ticket for the following issues and concerns:
During this time we cannot accommodate drop ins or anyone that comes in at an unscheduled time for help. We will ask you to wait for your scheduled appointment time if you are early or to schedule an appointment if you do not have one. All appointments will be approved by a member of the ITSS staff, your appointment is guaranteed when you receive a confirmation from ITSS.
Information Technology (IT) serves the needs of the entire Arcadia University community, both domestic and abroad. We are striving to build a collaborative Technology Community of Practice, sharing information and building a single, integrated enterprise architecture to enable faculty, staff, and students.
The Technology team provides a wide variety of services. Here are some of the main things we do:
24/7 Phone: 215-572-2898 (x2898)
Email: helpdesk@arcadia.edu
Dilworth Hall Service Desk Counter Service
Monday–Friday: 8:30 a.m.–5 p.m.