Information Technology

Our Mission

Information Technology (IT) serves the needs of the entire Arcadia University community, both domestic and abroad, providing the best in information technology. Our services are constantly being evaluated and expanded as our support model is expanding in alignment with Arcadia University’s mission and the direction of technology. We are continually review our service delivery model to ensure we provide value-added services to Arcadian’s across the globe.

IT is responsible for the planning and implementation of information resources, technologies and services that enable and contribute directly to university’s strategic directions. Additionally, IT maintains and provides support for infrastructure and network services, desktop support, software and web-based applications, and help desk.

IT enables all aspects of a student's access to information by maintaining campus and library computer labs, offering high-speed Internet service, campus wireless network, email accounts, campus portal, instructional technology tools, and access to online services.

View the IT Strategic Plan

Services for the Campus

Email

All Arcadia students are provided with an Arcadia University Google Apps/Gmail account. The email account is accessible from both on and off-campus from any standard Web browser. Instructions for configuring and using Google Apps/Gmail are found under the Technology tab on MyArcadia.

Blackboard

Arcadia University has a web-based learning management system, Blackboard, for students and faculty. This system provides supportive classroom materials, such as syllabi, and and allows out-of-classroom communication between faculty and students. 

Access Blackboard at http://blackboard.arcadia.edu or through the link on MyArcadia's homepage. Contact the HelpDesk at 215-572-2898 or helpdesk@arcadia.edu with questions or access issues.

Self-Service

Self-Service gives registered students online access to academic plans, account information, current balance, grades, online registration, and unofficial transcript.

This system allows students to check grades or register online and avoid the lines at the Registrar’s office. Students can also check their balance prior to registration to make sure their account is in good standing and avoid any holds barring registering or viewing grades.

Access Self-Service at http://selfservice.arcadia.edu or through the link on MyArcadia's homepage. Contact the Help Desk at 215-572-2898 or helpdesk@arcadia.edu with questions or access issues.

Help Desk

The Help Desk serves the Arcadia community by providing assistance with technology-related issues and questions. We do not perform maintenance on student-owned personal computers or peripherals. However, we will install network interface cards on student computers so that students can access the network.

Our support hours are Monday-Thursday, 8:30 a.m. to 8 p.m; Friday, 8:30 a.m. to 5 p.m during Fall and Spring semesters. Contact us at 215-572-2898 or by e-mail: helpdesk@arcadia.edu. In addition to the Help Desk in Dilworth Hall, students can also come to the Library’s Reference and Circulation desks for technology troubleshooting. Help Desk support is also provided after hours on an on-call basis only using the phone number above.

Instructional Media Services

Instructional Media Services (IMS) is located in Boyer Hall. IMS oversees and delivers instructional and multi-media equipment such as overhead projectors, TV/VCR systems, data-video projectors, portable sound systems and laptop computers. Please visit the Instructional Media Services module under the technology tab on MyArcadia for IMS policies and procedures; equipment, building and room inventories; CD Copy Request Form and IMS Online Request Form.

Print Management Control System

Print Management Is beginning testing during the Spring 2016 semester. This test period will allow IT to collect data on printer usage across campus. There are currently no charges for printing. The test will go live starting Monday, February 22, and is expected to conclude at the end of the semester.

During this test period all students will receive a $15 credit for printing. This amount will cover 250 single sided Grayscale pages. Color pages will cost a bit more, and Double-sided printing will be discounted. For the test period, students may print more than their quota without additional charge.

Information Technology and the Provost's Office are working together to create a chargeback model that is fair and equitable to most users. The purpose of print management is to curb wasteful printing, and reduce our communities overall impact on our environment.

You are able to view how much you are printing by going to the Papercut website from any University computer. There, you'll see your balance and any print jobs that you initiated. You can also check your balance from any lab computer on campus via the Papercut software client. If you exceed your $15 quota during this test, you will not be charged. More details on print quotas will be released after our test period.

Security Awareness

Information Technology strives to educate the Arcadia community about online security and privacy issues. Under the MyArcadia Technology tab, information is posted on spyware, phishing, virus threats, firewalls, identity and password protection and Spam. Links to security videos and online resources are also available. NOTE: Arcadia personnel WILL NEVER ask you for your password.