Student Handbook

Information Technology

Revised August 6, 2021

Information Technology Support Services 
Taylor Hall

HOW TO GET HELP
Help Desk Phone: 215-572-2898 (x2898) 
Email: helpdesk@arcadia.edu 
Taylor Hall Help Desk Counter Service: Monday to Friday 8:30 a.m. – 5 p.m.
Password Reset: https://portalguard.arcadia.edu/
Student Technology Checklist: https://tinyurl.com/AUStudentIT 
Student Technology Recommendations: https://tinyurl.com/AUStudentComp 

Technology is a team effort here at Arcadia. 
Professionals across the University support all aspects of a student’s access to information. We provide and support high-speed internet and wireless networks, email accounts through Gmail, web portals, instructional/academic technology tools, access to online services, and help desk support.

Arcadia's campus-wide wireless network provides full coverage in all academic buildings, residence halls and administrative areas as well as areas in which students congregate; such as the Walk of Pride and gathering spaces outside of the Spruance Fine Arts Center and Landman Library.

We serve the needs of the Arcadia University community, both domestic and abroad, striving to provide customer-focus service, secure systems, and solutions in an ever-advancing technology environment.

MyArcadia (myarcadia.edu) is the campus portal website, accessible only to current students, faculty, and staff. MyArcadia acts as a gateway to campus news and events, department websites, online course materials (Canvas), and Arcadia email.

Where are computer labs located on campus?
Computer labs are located in Boyer Hall, Brubaker Hall, and Landman Library. The following labs are open for student computing: Boyer Hall 19; Brubaker Hall 304, 305, 307, Library 1st floor; and the two labs on the lower level of the Landman Library. The labs in Landman Library are open 7 days a week, and the labs in Brubaker Hall and Boyer Hall are open Monday – Friday. The Boyer and Brubaker labs are unavailable when classes are scheduled in the spaces.

IT Security
Whether you're learning in a traditional classroom or from a remote location, it is important to take a few simple steps to protect yourself.  Please visit this site to learn more about securing your accounts, devices and digital presence: https://tinyurl.com/AUStudentSecurity 

Learning Management System
Canvas is used as Arcadia’s learning management system.  This system provides supportive materials (syllabi, course materials and assignments, and allows online communication between faculty and students. For help with Canvas see the Help icon on the left side of Canvas

ACADEMIC PURCHASE PROGRAMS

Purchase Programs: https://tinyurl.com/AUITBuy 

Dell
IT has forged a partnership with Dell Computer, Inc. to provide Arcadia students the opportunity to purchase a Dell laptop or desktop computer at significant savings.  Access the Dell/Arcadia Personal Sales page through the link above, or by phone at 1-888-987- 3355. A Dell Representative will assist you with your order.

Apple
Arcadia students are eligible to purchase Apple computers and peripherals through Apple, at an Apple retail location or online at the Apple Store for Education (accessed through link above).

Academic Discount Software
Arcadia students may purchase computer software through the Association of Independent Colleges and Universities of Pennsylvania. 
Visit http://www.journeyed.com/select/go/CAARCADIA to purchase Microsoft Office and other popular software programs.

Office365 for Students
Arcadia Students and Educators can sign up for Office 365 Education for free, including Word, Excel, PowerPoint, OneNote, and now Microsoft Teams, plus additional classroom tools. Use your valid school email address to get started today (accessed through link above).